We sometimes need to combine transfers to and from your hotel. We always try to keep any wait to a minimum, but you may be asked to wait at the airport for up to an hour, while other incoming flights arrive, before the transfer to your hotel. Similarly, we may need to transfer you back to the airport up to three hours before your flight home departs.

If you have notified us of any special requirements, please check that they have been noted and acknowledged. This is especially important with any dietary needs you may have.

The majority of our tours involve a certain amount of walking, including a short walk from the coach stop to the town, attraction or venue you're visiting. If you are bringing a wheelchair, please let us know at the time of booking so that appropriate arrangements can be made.

Occasionally, for operational reasons, we may have to change the order of the excursions on your holiday. The final day-by-day itinerary will be confirmed on your Final Travel Documents, which you will receive approximately three weeks prior to your departure.

The transfer time from the airport to your hotel is approximately 75 minutes from Innsbruck, or two hours 30 minutes from Zurich.

Shops in Europe will generally close from early afternoon on Christmas Eve until 27th December. Included tours and excursions have been chosen for their scenic or historic value.

Some regions of Austria have a tourist tax of five € per person per night, which is payable directly to the hotel by the guest on check-out.

Visit www.gov.uk/foreign-travel-advice to find out the latest Foreign And Commonwealth Office travel advice for your holiday destination, as well as information about passports and visas.

Rules may have changed since you last travelled to European Union countries as well as Iceland, Liechtenstein, Norway and Switzerland. The following are useful guidelines which will help you prepare for your next adventure. You do require government issued passport to travel.

Names - It is very important that all passenger names are exactly as per your passport although we do not require middle names.

Passport - Your passport must meet two requirements to travel to an EU country and to Switzerland, Norway, Iceland and Liechtenstein. It must be: Less than 10 years old on the day you return home (please check the "date of issue") and valid for at least 3 months after the day you return home (please check the "expiry date").

Visa - You do not need a visa for short trips to most EU countries, Iceland, Liechtenstein, Norway and Switzerland. You’ll be able to stay for up to 90 days in any rolling 180-day period.

European Entry/Exit Scheme (EES)

For those travelling via Eurostar, there is a dual British and French/Belgian border in operation at St Pancras International. Therefore, the EES system will be in place at the station, and you will not need to be checked again on arrival at the other side.

Please note: Irish passport holders or British passport holders with an EU residency are currently excluded.

Further information about EES can be found on the ABTA website.

European Travel Information & Authorisation System (ETIAS)

Following the UK's withdrawal from the European Union, changes have been planned which affect the eligibility of citizens of the United Kingdom to have visa-free travel to the EU. 

ETIAS travel authorisation is a new entry requirement for visa-exempt nationals travelling to any of the European Union and Schengen countries. 

The ETIAS system is not live yet - the latest information can be found at www.etias.com. We recommend keeping yourself updated on the planned commencement date and, once live (and if applicable to you), apply for your ETIAS in good time prior to travel. 

Newmarket Holidays will not be able to undertake ETIAS applications on your behalf, so have instead instructed the services of the Travel Visa Company to provide help, should you need it. You can find more information about this service on our Passport & Visa FAQs page.

Please note: ETIAS will not be required for UK citizens travelling on our UK and Ireland tours.

Further information about ETIAS can be found on the ABTA website.