We understand that, given the current news coverage, it is natural to feel concerned about your holiday even if it is further out. We want to reassure you that your booking is being actively managed.

As a tour operator, we plan and confirm the detailed operational elements of a holiday — flights, transfers, hotels, and tour arrangements — on a rolling basis in the final fortnight before departure. This is how the industry works, and it means we can respond to changing circumstances with the most up-to-date information, rather than making decisions too early that may then need to be revised.

Your booking is in our system and being reviewed regularly as its departure date approaches. We are working closely with our airline and supplier partners, and following UK Government advice as it evolves. If anything changes for your holiday, we will contact you or your travel agent directly with your options — well ahead of departure.

For now, there is no need to contact us. Your holiday remains in place, and our team will be in touch if that changes.

All other bookings are expected to depart as planned and therefore remain subject to standard booking conditions. The circumstances are under ongoing review, and further updates will be provided as necessary.

If your holiday is currently scheduled to operate as planned, our standard booking conditions apply, which means cancellation charges may be payable. If your holiday is subsequently affected by the flight disruption, you will be offered an alternative flight in line with our legal obligations. We have offered alternative flights to all affected customers from mid-March onwards, so you can feel confident that your holiday is in safe hands. We would encourage you to wait until we have been in touch before making any decisions.

Our team are working through affected bookings in departure date order, and in line with airline cancellation policies. We are reviewing later departures wherever possible, and we will proactively contact you as soon as we are in a position to offer you an alternative flight.

Tour operators confirm the detailed operational elements of a holiday in the final few weeks before travel. This allows us to act on the most current information available and avoid making changes prematurely that may later need to be revised. Rest assured, all bookings currently scheduled to route through the Middle East are being monitored daily, and we will be in touch as soon as we have clear information to share.

We monitor FCDO advice continuously and our response is guided by it. If the advice changes in a way that affects your holiday, we will contact you directly to explain what this means for your booking and the options available to you.

We would always recommend keeping your travel insurer informed of any significant changes to your booking. However, please wait to hear from us first before making any claims, as in most cases where we make changes to your holiday, the remedy will come from us directly rather than your insurer.

Our airline partners are actively monitoring the situation and working closely with industry stakeholders. We are assured that there is no cause for immediate concern, and we do not anticipate cancellations or delays as a result.