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Frequently Asked Questions

Passport and Visa information

Passport and Visa information for your holiday

Flight information

Terminal information, seat booking, long haul flight references arrive times and help with online check-in.

Tickets and travel documents

Boarding passes, Final Travel Details, tickets, insurance and travel documents

Security and privacy

Protecting and using your personal data, and advice about world events

Payment and booking amendments

Payments, balance reminders, receipts, cancellations and managing your booking.

Luggage

Baggage allowances, hand luggage and luggage tags.

Optional Extras

Booking optional excursions, airport parking, pre-flight hotels and lounges.

Destination information

Currency, weather, hotels and your destinations.

Transfers and pickups

Pick-up points, transfers and coach information

Holidays and brochures

Finding a holiday, booking online and requesting a brochure

Refunds

If you are waiting for a refund of monies paid to us.

Wimbledon breaks

Everything you need to know about our breaks to the Championships.

24/7 Holiday help

We are on hand 24 hours a day, 7 days a week if you need us.

Cruise FAQs

Newmarket Holidays act as an agent on behalf of Ambassador Cruise Line and also are delighted to offer Ocean Cruises with Fred. Olsen Cruise Line and River Cruises via A-ROSA.

Lapland Santa Experience Day Trips

Our magical day trips to Lapland with Newmarket Holidays 

You'll love our holidays