Newmarket Holidays Terms and Conditions as retail agent for Ambassador Cruise Line

Please ensure you read these terms and conditions (terms) together with the booking conditions of Ambassador Cruise Line (Ambassador booking conditions) before you make your cruise booking.
Your contract for your cruise arrangements will be with Ambassador Cruise Holidays Limited (Ambassador and Ambassador Cruise Line). We accept your booking on the basis of these terms and the Ambassador booking conditions. We, Newmarket Holidays Limited (Newmarket), act as retail agent for Ambassador Cruise Line. References to we, us and our are references to Newmarket acting in this capacity. References to you and your means the person who makes the booking together with all persons named on the booking (including anyone who is substituted or added at a later stage). References to cruise arrangements, cruise and arrangements are to the cruise and other services which Ambassador contracts to provide for you and departure means the start date of those arrangements. References to a package are to a package as defined by the Package Travel Regulations referred to below.

You may have a contract for certain services not provided by Ambassador with the supplier or other principal to the contract for those services who is referred to as supplier and/or principal in these terms.

The Package Travel and Linked Travel Arrangements Regulations 2018 apply to your booking. These are referred to as the Package Travel Regulations in terms.   The Package Travel Regulations can be accessed at https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents   

Please spend some time reading these terms and the Ambassador booking conditions carefully. Feel free to contact us should anything be unclear.

1. Contract
These are the terms on which we will make a booking for your holiday. When making your cruise booking, we will arrange as agent for you to enter into a contract with Ambassador Cruise Line. Ambassador Cruise Line is also referred to as the principal on your receipt(s). We may book you a package holiday in accordance with the Package Travel Regulations with one company in which case your contract will be with that company for whom we act as agent (unless we specifically state otherwise).  Alternatively, we may book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. Together, those separate contracts may (or may not) constitute a package. Except where we have created a package as organiser in accordance with the Package Travel Regulations, we will act as agent only. As agent, we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) of those services or for the services provided or arranged by them. The terms & conditions of the principal(s) and supplier(s) concerned will apply to your booking. Please read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our terms are governed by English law (and no other) which will also apply to your contract or agency relationship with us and any dispute, claim or other matter of any description which arises between us (claim). We both agree that any claim you may have against us in any capacity (including for the avoidance of doubt, one involving personal injury) must be dealt with by the courts of England and Wales only to the exclusion of all others. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so (but if you do not so choose, English law and jurisdiction will apply). 

2. Booking Details
When a booking is made through our contact centre, all details will be read back to you. Should you make your booking online, you will see all the details before you proceed to confirm. Once you have confirmed these details, we will proceed to confirm the booking with the party who is providing the services or arrangements. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details after confirmation may incur charges. Please ensure that the names given when booking are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons / parties necessary for the provision of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. This also applies to any special category (sensitive) information that you give to us such as details of any disabilities or medical condition or dietary requirements which may disclose your religious beliefs. In making your booking, you consent to the required information being passed on to the relevant persons / parties / authorities. Certain information may also be passed on to  security and credit checking companies. 
If you are travelling to the United States, U.S. Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. Full details of our data protection policy are available upon request.

3. Payment
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit, you must pay the full balance by the balance due date (as detailed on your confirmation invoice). If full payment is not received by the balance due date, we will notify Ambassador Cruise Line or the relevant principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their applicable terms and conditions.

4. Cancellation and Amendment
Any cancellation or amendment request must be notified or confirmed to us in writing. This request will not take effect until received by us. If you cancel or amend your booking, Ambassador Cruise Line or the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their applicable terms and conditions (which may be 100% of the cost of the travel arrangements). The relevant cancellation or amendment charge must be paid to us as agent for Ambassador Cruise Line, the principal or supplier.

5. Insurance
It is a condition of accepting your booking that you are adequately insured, including cover for pre-existing medical conditions. You will be required to provide proof of adequate insurance cover at check-in and may not be able to board the vessel without it. Travel insurance must cover you and your party against the cost of cancellation by you, the cost of medical and other assistance in the event of accident or illness, loss of baggage and money and other expenses. We are delighted to be working with Holiday Extras, who are able to provide customers with fully comprehensive travel insurance cover. Please visit https://www.holidayextras.com/travel-insurance.html or call 0800 458 9216 and quote V7812.

6. Financial Protection
Ambassador Cruise Line does not sell flight-inclusive package holidays and therefore does not issue and you will not receive an ATOL Certificate from Ambassador Cruise Line.
The cruise arrangements sold by Ambassador Cruise Line are packages (not including flights) which are protected by the Package Travel Regulations and Ambassador’s membership of ABTA Ltd. Ambassador Cruise Line maintains financial  protection for your money in the unlikely event of our insolvency before you travel in the form of a financial failure insurance policy which is managed by TMU Management Limited and underwritten by Accelerant Insurance Europe SA. This policy will also ensure you are repatriated in the event Ambassador become insolvent whilst you are on your cruise.

Note: This insolvency protection does not cover contracts with parties other than Ambassador Cruise Line.

7. Delivery of Documents
All confirmation documents will be emailed to you. Should you not have an email address, documentation that requires to be posted will be sent to you by second class post and we will apply a service fee of £5 per booking for this postal service. Once documents leave our offices, we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued, all costs involved must be paid by you. You can ask for delivery by other means subject to the charges stated below.
You are required to check-in online, via My Ambassador Sailing prior to your cruise. No tickets or luggage labels will be posted to you except as set out above.

8. Passports, Visas and Health
We will provide general guidance about the passport and visa requirements for your trip for British citizens holding a British passport. Meeting your specific passport, visa and any other travel, entry or immigration requirements is your responsibility, and you should confirm these with the relevant embassies and/or consulates in good time before departure. You must ensure you are in possession of all necessary entry documents and requirements for each country you visit. Neither we nor Ambassador Cruise Line, the principal(s) or supplier(s) accept any responsibility if you cannot travel or gain entry into any country because you have not complied with any passport, visa immigration or entry requirements. Please note that these requirements may change between booking and departure. You should keep yourself updated on this information regularly. Most countries now require passports to be valid for at least 6 months after your return date to the United Kingdom. Travel to the European Union has changed since the UK's withdrawal. 

Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Ensure you check the applicable requirements in good time before departure. 

9. Final Travel Arrangements
Please ensure that your passport, visa,  insurance and any other documents required for your cruise are in order and that you arrive at the port of embarkation in plenty of time for boarding.

10. Complaints

As the contract(s) for your travel arrangements is between you and Ambassador Cruise Line or, for other services, between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to Ambassador Cruise Line or the principal/supplier or their local supplier or agent immediately during your holiday. You must also follow up your notification whilst on holiday with a written communication giving full details of your complaint or claim within 28 days of the end of your cruise or other service / arrangements. This should be sent to the email or postal address for customer services for Ambassador or the supplier concerned which is shown in the confirmation documents we send you. If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint. In this case, the amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. We will of course assist you with this if you wish - please contact Customer Experience by emailing customerexperience@newmarketholidays.co.uk. If the matter cannot be resolved and it involves us or another ABTA member then you have the option to use ABTA's ADR scheme, approved by the Chartered Trading Standards Institute, or the ABTA Arbitration Scheme referred to above. For further information, please see www.abta.com.

Ambassador Cruise Line Booking Conditions

The Ambassador Cruise Line booking conditions apply to your cruise booking. You must familiarise yourself with these conditions which you can find here: https://www.ambassadorcruiseline.com/information/terms-conditions/