Holiday Planner
Remote or Hybrid Opportunities.
Homeworkers, Office Based or Home/Office hybrid opportunities available at our HQ in Wallington, Surrey.
Newmarket Holidays at a glance
Our aim is to enrich lives and well-being through travel. That is our purpose. Our ‘why’. It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more and more each day to create and deliver incredible wish-list holidays. The types of holidays that people have always dreamt of experiencing. We bring those dreams to life and are the trusted friends of our loyal customers.
The Newmarket Spirit is what binds us together. Throughout this, our 40th year, and all other years, we strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. For the right person, their story can begin right here.
Role Profile
This is a key role within a strong sales and customer focused environment. As a Travel Sales Consultant and Holiday Planner you will have all the tools to deliver wish-list holidays to existing, new and potential customers & Travel Agents. Listening skills are key to building a relationship and maximising service & sales opportunities – fulfilling chosen wish-lists for those with something in mind and opening the world of possibilities to those looking for inspiration from us.
Primarily you will be conversing by telephone and there is also the opportunity for our team to support our customers & travel agent partners via digital channels, such as LiveChat. Our goal is to be as accessible to our customers as possible. We pride ourselves on really understanding our holidays and our customers and matching their requirements to the perfect trip, something our customers will always remember.
Through all of this, you will have the customer at the heart of your thinking and constantly driving sales through a service led approach. As a Travel Sales Consultant & Holiday Planner, you'll have the chance to join one of our tours at least once per year as well as multiple other training opportunities, including the chance to join ship visits with our cruise partners.
Key Responsibilities
- First and foremost, delivering the amazing service our customers expect when planning their wish-list holidays.
- Supporting customers and travel agent partners, at whatever stage of their journey they are with us.
- Carefully listening to customers to really get to know them, to make recommendations for their perfect holiday with us.
- Maximising your sales through a service led approach. This includes the opportunity to drive incremental up sell products such as higher room categories, pre-booked excursions, or airport car parking.
- Being aware always of how you are performing and strive to always do better, really focusing on delivery of monthly sales targets which leads to uncapped commission opportunities.
- Reacting to and responding to customers in a timely way, to maximise sales conversion.
- Liaising with other departments to minimise barriers to sale.
- Taking responsibility for your own learning; always seeking out new ways to learn and grow, for your own and the companies benefit.
Who we are looking for
- If you've worked in travel before, in a travel agent or tour operator and want to either try something different or return to the industry, this is the role for you!
- Someone with a huge passion for people, both colleagues and customers and who wants to deliver amazing service.
- Previous sales & service experience is necessary, but this does not have to be in travel (although desirable).
- We operate over a seven-day period. Ideally we are looking for full time colleagues, but if you have the right skills & experience and interested in part time roles, get in touch!
- Someone open to giving and receiving great feedback from your managers and peers with a view to improving your performance.
- Someone who is solutions focused, always finding ways to do things better for our customers, our business, and our colleagues.
What we can offer you
- A changing and multi-cultural team-spirited environment with opportunities to learn from new experiences and challenges
- A competitive salary & uncapped commission scheme
- Leaders who are interested in your development and committed to helping you to be the best version of yourself
- The opportunity to grow - in the last 12 months alone, five of our contact centre team have been promoted into new roles within the business
- A responsible organisation that cares about its people, the environment, and the communities we visit
- Encouragement to take initiative and try something new and different
- A flexible and hybrid-working arrangement
- An exciting set of benefits, including charity days, the chance to buy more annual leave amongst others
- The opportunity to visit our destinations and experience our holidays as part of fam trips
- Extensive and generous discounts on our holidays and cruises
The Newmarket Spirit
The Newmarket Spirit is what binds us together. It is our ‘who?’. The Newmarket Spirit bridges the external view of our brand and the internal reality. It seeks to enrich the lives and well-being of our people through travel.
The Newmarket Spirit encompasses five distinct pillars, which have been inspired by people across our organisation.
BE RESPONSIBLE | BE TOGETHER | BE COMMERCIAL | BE DETERMINED | BE A LEADER
Join Us
Sound like the kind of opportunity and place to work that you’re looking for? Please send your CV with a brief covering note about your salary expectations and any notice period to recruitment@newmarketholidays.co.uk
No agencies, please
As an equal opportunities employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Newmarket Holidays.